The Role

Make the most of your knowledge and interest in IT in one of the most global and progressive financial environments in the world. Solve issues in areas including Software, Hardware, Biometric Security, Networking and much more, and provide our clients from around the world with the best customer service available. Global Technical Support will give you a chance to use your communication and organizational skills while working with the most powerful tool in the financial industry today.

By solving customers’ hardware, software, and networking problems, showing them how they can maximize the benefits from their Bloomberg platforms, and providing outstanding service, you’ll be given the opportunity to gain invaluable technical and customer service experience as well as to liaise closely with other departments to generate new ideas, explore new developments, and investigate complex issues. Bloomberg Global Technical Support is an exciting role that offers endless opportunities for individuals that are driven, highly-motivated, and eager to learn.

Responsibilities

• Day to day support of all our customers in global locations with majority of support to our Korean speaking customers
• Telephone and remote support of our global customers
• Knowledge share and updates amongst the team to ensure all team members have the latest information on all ongoing issues

An exciting career path awaits you and your path may include venturing within the Operations department like Information systems, Customer Account Management Support (CAMS) or with departments such as Analytics or Global Data.

Qualifications

• Experience of working in a helpdesk environment and a general knowledge of IT is preferred
• Outstanding communication & interpersonal skills
• Ability to work well in a team environment
• Excellent listening, questioning and analytical skills along with the ability to remain calm under pressure & work in a concise, clear focused manner are necessary
• Multitasking skills
• Japanese, Korean, English required

The company Bloomberg, the global business and financial information and news leader, gives influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company’s strength and delivering data, news and analytics through innovative technology, quickly and accurately is at the core of the Bloomberg Professional service, which provides real time financial information to more than 315,000 subscribers globally. Bloomberg’s enterprise solutions build on the company’s core strength, leveraging technology to allow customers to access, integrate, distribute and manage data and information across organizations more efficiently and effectively. Through Bloomberg Law, Bloomberg Government, Bloomberg New Energy Finance and Bloomberg BNA, the company provides data, news and analytics to decision makers in industries beyond finance. And Bloomberg News, delivered through the Bloomberg Professional service, television, radio, mobile, the Internet and three magazines, Bloomberg Businessweek, Bloomberg Markets and Bloomberg Pursuits, covers the world with more than 2,400 news and multimedia professionals at more than 150 bureaus in 73 countries. Headquartered in New York, Bloomberg employs more than 15,000 people in 192 locations around the world.

Global Technical Support Representative – Japanese/Korean Speaker
http://careers.bloomberg.com/hire/jobs/job40233.html  << Clinck for applying
- Location: Tokyo
- Contract: Permanent role (Full time)
- Language: Fluent Korean and English/// Business Japanese